Privacy Policy
Trust is the most precious metal we work with. This policy outlines how MISAE Jewellery collects, uses and safeguards your information across our website and mobile applications — written in clear, considered language.
Last updated · June 2026
Introduction
MISAE Jewellery respects and protects the privacy of every guest of our maison. This Privacy Policy explains how information is collected, used, stored and protected when you interact with us.
It applies to visitors of our website, users of our mobile application, and customers of MISAE Jewellery, who may explore our jewellery collections, curate wishlists, manage orders, and reach our concierge for support.
Information We Collect
Personal Information
- Full Name
- Email Address
- Phone Number
- Shipping Address
- Billing Address
Account Information
- Account Preferences
- Wishlist Information
- Saved Product Selections
Order Information
- Order History
- Transaction Records
- Purchase Information
Device & Usage
- Device Type
- Browser Information
- App Interactions
- Crash Logs
- Usage Analytics
Optional Preferences
- Language Preferences
- Notification Settings
- Product Interests
How We Use Information
- Process and fulfil your orders
- Manage customer accounts
- Provide attentive customer support
- Improve website and mobile app performance
- Personalise jewellery recommendations
- Send order updates and notifications
- Refine your shopping experience
- Prevent fraud and enhance security
- Comply with applicable legal obligations
Data Security
Industry-standard security measures protect your information at every step:
- Secure payment processing
- Encrypted communication channels
- Secure storage of customer information
- Protection against unauthorised access
Data Retention
Customer information is retained only for as long as necessary to provide our services and fulfil the purposes set out in this policy.
You may request the deletion of your account at any time. Certain transaction records may be retained for legal, tax and accounting requirements.
Your Rights & Choices
As a MISAE guest, you may:
- Access your information
- Update account details
- Request deletion of personal data
- Manage notification preferences
- Contact support regarding privacy concerns
Third-Party Services
Our services rely on respected third-party providers, including:
- Firebase
- Google Analytics
- Cloud Hosting Providers
- Payment Gateway Providers
These providers maintain their own privacy policies and practices. We encourage you to review them, as MISAE Jewellery is not responsible for their independent handling of data.
Children's Privacy
MISAE Jewellery is not intended for children under 13 years of age. We do not knowingly collect personal information from children.
In keeping with the Children's Online Privacy Protection Act (COPPA) and equivalent regulations, parents or guardians who believe a child has submitted personal information may contact our support team for prompt removal.
Changes to this Policy
This Privacy Policy may be updated periodically to reflect changes in our practices, technologies or legal obligations.
Material updates will be communicated through our website or mobile application. Continued use of our services constitutes acceptance of the revised policy.
Reach Our Privacy Concierge
MISAE Jewellery
For any privacy-related queries, our team is at your service.